Privacy policy

DATA CONTROLLER AND DATA PROTECTION OFFICER

FLY-PROVENCE SAS, whose registered office is at 1070 rue du Lieutenant Parayre 1390 Aix-en-Provence - France, is responsible for processing your personal data collected via the www.fly-provence.aero website.

INFORMATION GATHERING

We collect information when you register on our site, when you log in to your account, make a purchase, enter a contest, and/or when you log out. The information collected includes your name, e-mail address, telephone number, and postal address.

In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware, and the page you request.

USE OF INFORMATION

Any information we collect from you may be used for :

• Personalise your experience and meet your individual needs
• Provide personalised advertising content
• Improving our website
• Improve customer service and your care needs
• Contact you by e-mail
• Administering a competition, promotion or survey

HOW LONG WE KEEP YOUR PERSONAL DATA

Data is kept for no longer than is necessary for the purposes for which it was collected, in particular:

• The data collected to manage your subscription to newsletters and to process your requests for information, as well as for the sending of commercial prospecting messages, will be kept for a maximum of 3 years from the date of collection or from the last contact from you (for example, when you click on a hypertext link in a newsletter).

RIGHT OF OBJECTION AND WITHDRAWAL

We are committed to offering you the right to object to and withdraw your personal information.

The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appears, for example, on a mailing list.

To exercise these rights, please contact us by :

Mail: FLY-PROVENCE, 1070 rue du Lieutenant Parayre, 13290 Aix-en-Provence

E-mail: information@fly-provence.net

Telephone: +33 (0)7 86 40 00 75

RIGHT OF ACCESS

We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or delete information concerning them.

To exercise these rights, please contact us by :

Mail: FLY-PROVENCE, 1070 rue du Lieutenant Parayre, 13290 Aix-en-Provence

E-mail: information@fly-provence.aero

Telephone: +33 (0)6 22 63 08 59

CONFIDENTIALITY IN E-COMMERCE

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than as necessary to fulfill a request and/or transaction, such as to ship an order.

DISCLOSURE TO THIRD PARTIES

We do not sell, trade or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

PROTECTION OF INFORMATION

We implement a variety of security measures to keep your personal information safe. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

COOKIE MANAGEMENT

We explain what cookies are and how we use them.

You can adjust your preferences and deactivate non-essential cookies.

THE ROLE OF COOKIES

Cookies are small text files used to temporarily store information.

They are stored on your computer or telephone when the site is loaded. They help us to ensure the correct operation of the site and its security, improve the user experience and measure performance to understand what works and what needs to be improved.

OUR USE OF COOKIES

Like most internet services, our site uses cookies linked to WordPress and third-party services.

WordPress cookies ensure that the site functions properly and do not collect any personal data.

Third-party cookies are mainly used to measure performance and interactions, manage advertising based on your profile and improve the user experience.

THE TYPES OF COOKIES USED

Essential: Some cookies are essential for you to be able to take advantage of all the features of our site. They manage user sessions and prevent security threats. They do not collect any personal information. For example, they allow you to add products to your basket and order in complete security.

Statistics: These record the number of visitors to the site, the pages visited, the source of the visit, etc. This data helps us to understand where the site needs to be improved.

Functional: These enhance certain non-essential functions, such as integrating video content or sharing on social media platforms.

Preferences: These store your settings and browsing preferences, such as language preferences.

MANAGE COOKIES

Browsers offer different methods for blocking and deleting the cookies used by websites. You can modify your browser settings to block or delete cookies. To find out more about managing and deleting cookies, visit the CNIL website to find out how.

DISASSEMBLY

We use the e-mail address you provide to send you information and updates relating to your order, occasional company news, information on related products, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.